Privacy Policy
Last Updated: May 28, 2026
1. Overview and Commitment
This Privacy Policy describes how Maimaiduo Private Limited ("we", "us", "our"), a corporation organized under the laws of Nepal, collects, stores, protects, utilizes, and transfers personal data generated when you install, register, or use the Maimaiduo Seller mobile software application (the "Application") on iOS and Android platforms.
We are dedicated to safeguarding the data privacy of our users residing in Nepal and across South East Asian countries. We process personal identifying details strictly in compliance with China's Personal Information Protection Law (PIPL), Nepal's Individual Privacy Act, 2075 (2018), and related regional app-store distribution mandates.
2. Categories of Personal Information We Collect
To facilitate international logistics sourcing, custom clearance verifications, and regional app performance improvements, we collect the following types of information:
| Data Category | Specific Data Points Collected | Primary Purpose for Collection |
|---|---|---|
| Identity & Account Data | Full name, phone number, email address, password, verified user avatar photo. | Account creation, security authentication, customer support updates. |
| Logistics & Delivery Data | Physical delivery address, postal/zip code, country of residence, citizenship ID or import tax number (where strictly required by customs authorities, such as the Department of Customs, Nepal). | Arranging international air/sea freight from China, completing customs border clearances, package tracking updates. |
| Financial & Transaction Data | Payment tokens, third-party wallet transaction IDs (e.g., eSewa, Khalti tokens), localized bank reference codes, payment history records. | Validating purchase authorizations, evaluating fraud risks, and issuing cross-border refunds. We do not store raw credit card numbers on our servers. |
| Technical & Device Data | IP address, unique device identifiers (Apple IDFA, Google GAID, Android ID), device model, OS version, application crash data logs. | Fulfilling store optimization audits, debugging runtime crashes, preventing fraud, and delivering targeted localization. |
| Location Information | Coarse (network-based) location, or precise GPS coordinates (only upon explicit permission popup prompt). | Auto-selecting localized currency settings, populating target delivery hubs, and complying with local geo-fencing policies. |
3. Mechanisms of Data Collection
We gather data through three primary architectural interfaces:
- Direct Inputs: Data you type directly into the application layout (e.g., setting up shipping destinations, writing chat messages to Chinese supplier agents).
- Automated App Instrumentation: Background logs running natively through our iOS and Android build environments (e.g., API response times, interaction trackers).
- Third-Party Integrations: Secure tokens delivered via payment gateways or localized single-sign-on (SSO) authenticators.
4. Detailed Legal Basis and Utilization of Data
We handle your data to fulfill contractual metrics and legitimate operating goals, specifically to:
- Process order transactions, manage cross-border supply chains, and execute terminal deliveries inside Nepal/South East Asian zones.
- Calculate dynamic currency conversion rates based on local regional profiles.
- Comply with international trade regulations, customs manifest verification policies, and anti-money laundering (AML) protocols.
- Send targeted promotional messages and system transactional alerts (such as SMS notifications regarding container arrivals or clearance hurdles), which you can opt out of at any time.
5. Cross-Border Data Transfers and Third-Party Sharing
We do not sell your personal data. We disclose specific components of your information strictly to operational partners under confidential data protection terms.
5.1 Cross-Border Infrastructure Transfers
Because our platform infrastructure, principal fulfillment centers, and wholesale vendor networks are situated in China (including core operational nodes in Guangzhou), the personal information we collect from you in Nepal or South East Asian markets will be transferred to, processed, and stored on secured cloud servers located in Guangzhou, People's Republic of China.
By interacting with the platform and authorizing your data profile, you grant explicit, unambiguous consent to this cross-border transfer. We implement security safeguards, including encrypted transmission protocols (HTTPS/TLS) and strict access controls, to ensure your information receives a level of protection matching international frameworks.
5.2 Legitimate Third-Party Disclosures
- Logistics and Carrier Handlers: Sharing your name, physical address, and contact number with cross-border cargo companies and terminal delivery couriers in Nepal/South East Asia to drop off packages.
- Payment Gateway Institutions: Passing payment details to secure local and international settlement platforms to process currency conversions.
- Customs Border Brokers: Providing requisite identification documentation to official customs units in China and destination nations to secure lawful import clearances.
6. User Data Rights and Controls (App Store & Regulatory Compliance)
We recognize your absolute rights over your personal profile data. In accordance with app store protocols and regional laws, you possess the right to invoke the following data controls directly through the Application settings or by emailing contact@mymyduo.com.
- Right of Access and Correction: Review, query, or adjust your personal identity data points, active delivery profiles, and account settings directly inside your app profile workspace.
- Right to Complete Deletion (Mandatory Purge Account): You can execute absolute erasure of your profile directly via the app by navigating to Settings > Account Profile > Delete Account. Upon confirmation, your account and associated identifying logs will be removed within 14 days, excluding records required by law for tax, cross-border custom auditing, or open dispute settlement procedures.
- Right to Object/Restrict Processing: Disable location tracking permissions or revoke targeted advertising profiles within your native iOS/Android device preference panels.
7. Data Retention Guidelines
We maintain your personal info only for the duration required to satisfy the operational purposes mapped out in this Privacy Policy. Financial transaction records and customs clearance manifests are held for extended periods (5 to 7 years) in accordance with statutory tax and cross-border commercial trade tracking legislation in China and target jurisdictions.
8. Information Security Matrix
We leverage robust technical and institutional protection measures to prevent accidental data leaks, loss, unauthorized modifications, or illegitimate structural penetrations. All network traffic running between your client mobile handset (iOS or Android) and our central cloud APIs is forced through Secure Sockets Layer/Transport Layer Security (SSL/TLS) encryption. Database assets utilize advanced encryption at rest.
9. Children's Privacy Directives
The Application is designed exclusively for adult commercial buyers and individuals who have attained the legal age of majority. We do not knowingly compile personal identifying records from minors under the age of 16. If we discover that a minor under 16 has bypassed registration and submitted profile logs, we will immediately purge that information from our storage arrays.
10. Modifications to this Privacy Policy
We reserve the option to modify this Privacy Policy to reflect changing product services, updated security procedures, or shifting regional laws. When adjustments occur, we will update the "Last Updated" target timestamp at the head of the document, issue an in-app popup alert, or require a refreshed consent interaction upon your next system login. Your continued use of the app following notice constitutes acceptance of the modified policy.
11. Institutional Compliance Contact Details
If you have data compliance inquiries, specific complaints regarding your cross-border privacy processing, or wish to invoke your data erasure rights, please contact our global privacy team:
- Data Controller Entity
- Maimaiduo Private Limited
- Responsible Department
- International Data Privacy Oversight Office
- Direct Communication Email
- bizz@mymyduo.com
- Postal Mail Address
- Lalitpur 4, Bagmati Province Nepal